Refund policy

Refund policy

30-day money-back guarantee

If you’re not satisfied with your purchase for any reason, contact us within 30 days of the date your order was delivered and we will refund the price of the product. You do not need to return the item.

Damaged, defective or incorrect items

If your item arrives damaged, stops working, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video showing the issue. We will send a replacement or issue a full refund, at your choice.

Lost packages

If your order has not arrived within 20 business days of shipping, contact us and we will reship your order or issue a full refund.

Order cancellations

You may cancel your order for a full refund at any time before it ships. Contact us as soon as possible after placing your order.

How refunds are issued

Approved refunds are issued to your original payment method, generally within 7 business days of approval. Depending on your bank, it may take an additional 5–10 business days for the refund to appear on your statement.

Exceptions

Requests made more than 30 days after delivery are not eligible for a refund under this guarantee. We reserve the right to decline requests that show signs of abuse, such as repeated claims across multiple orders.

Contact

To start a refund, replacement or cancellation, include your order number. Email [SUPPORT EMAIL], use our contact page (https://halowyde.com/pages/contact), or write to Halowyde, [BUSINESS ADDRESS].